Return and exchange policy

All products purchased from www.mohagni.com can be exchanged within 24 to 48 hours or 1 – 2 days only if:

You must notify us within 2 days of delivery by writing to customercare@mohagni.com or calling or WhatsApping at +92-326-833-0874. In case an item is found to be faulty or damaged, you will have to send the defective product back to Mohagni within 15 days of delivery. Upon receipt, MOHAGNI shall issue a replacement against the product mentioned in the invoice. You will be required to email photographic evidence of the defective item at customercare@mohagni.com or call or WhatsApp at +92326-8330874 within 15 days of purchase before any claims can be processed. There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

Anything is missing from the package, including price tags and labels. MOHAGNI does not offer a “cash refund” or “money back guarantee" on purchased items. The exchange request is made outside the specified time frame.

A “refund” may only be issued if:

The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased, and the replacement is unavailable. The transaction does not verify the security checks, and MOHAGNI is not willing to process such an order.

MOHAGNI has the right to cancel orders for reasons such as the item being out of stock or the credit card payment being declined by the issuing financial institution.

Note!

Return and exchange polices are not applicable on sale items.